We have created this section, to provide you with some practical advice and information on using our services. This section of our site is designed to comply with the Web Accessibility Initiative (WAI). Our accessible pages are structured so that they can be easily navigated with a keyboard (using Tab, Return and Space keys).
The browser that you use will normally have its own accessibility options or free downloads to increase your accessibility options and improve your browsing experience.
We offer a wide range of mobile phones with lots of accessible features. When you are looking for a phone to suit your requirements there are some key features that you can look out for, to assist certain types of vision, hearing or mobility impairments which are listed below. Please contact us on our forum if you'd like advice on handsets. And there is a link to an easy search function that helps you find suitable smartphone apps from the GARI website (Global Accessibility Reporting Initiative).
We also have worked with the National Disability Authority, ComReg and the communication sector to produce a Consumer Guide for people with disabilities and older people. The guide has been designed to inform users of the various phone features and services available from Service Providers.
There are lots of apps available to assist mobile phone and tablet users with additional needs.
Check out the GARI (Global Accessibility Reporting Initiative) website to find the write app for you. You can easily search by your requirements and by location. You can also search for the right device for your needs.
We have plenty of options to help you design a plan that suits how you use your phone whether that’s mainly voice, text or data. You can choose from a range of price plans and add ons on prepay or bill pay that best suits your needs. If you'd like advice on which plan is the best one for you, pop in to our online forum. You can also drop into one of our Stores or call customer care on 1913. Whatever suits you best.
If you find it difficult to read printed text, there are other ways you can access your billing information. To request the right billing format for you, please contact a member of our customer service team. If you would like to contact someone directly please contact us.
The 112 SMS service lets deaf, hard of hearing and speech-impaired people in the Republic of Ireland send an SMS text message* to the Emergency Call Answering Service (ECAS) where it will be passed to An Garda Síochána, the Ambulance service, the Fire service, or the Irish Coastguard.
You must REGISTER for the service and you can find out how it works on their website www.112.ie
You can register your requirements including any authorised account contact information, product and service preferences, billing requirements, equipment preferences and preferred means of contact.
If you have a vision impairment and have difficulty reading the phone book you can register to avail of a free directory enquiry service. You can contact 1800 574 574 to obtain a registration form. As part of registration will need to provide certified confirmation that you are eligible to register for the 196 service. Once you are registered you will be allocated a special PIN number which you then provide to the 196 operator each time you make a directory enquiry.
Please see below a list of other organisations that may be of interest: