Phones & Devices
Online Payments:Just click here to pay online (login required)
Direct Debit:Download a direct debit mandate form.
Bank Giro:Fill in the Giro slip on the bottom of your bill and pay at any bank / post office.
Bank payments:Bank of Ireland, AIB or Permanent TSB customers can pay on their online bank websites / apps or at their banks ATM machines.
By Phone:Call 1909 and use our automated service to pay by Credit / Laser / Visa Debit etc.
By Post:Fill in the Giro slip on the bottom of your bill and post it along with a cheque to:
O2 Ireland, PO Box 1909, Kilrush, Co.Clare.
You can check upgrade eligibility in the Online Shop.
Choose a phone and click 'Get Price'.
A pop up window will open for you.
Open the 'Bill Pay' dropdown menu.
Choose 'Upgrade My Phone'.
Enter log in details if asked & click 'Login'.
The 'balance' on your bill is the total amount that needs to be paid.
After logging into My Account you'll see your 'Current Balance' near the top of the page.
You have the option of paying your bill online from within My Account as well. On your printed bill the balance appears after the text 'Your total bill amount is:'
Change Price Plan:You can change your price plan by text.
• Send TALK to 50272 to join Freedom Talk.
• Send TEXT to 50272 to join Freedom Text.
• Send O2TOO2 to 50272 to join Freedom O2 to O2.
• Send INTERNET to 50272 to join Freedom Internet.
• Send INTALK to 50272 to join Freedom International.
Make sure you wait until you get a confirmation
text before you top up to activate your change.
You can buy a text, minute or data bundle by dialling *105# on your phone and pressing call.
You can then follow the prompts to add a bundle to your account.
Once you buy a bundle you can keep track of your usage by dialling *106# and pressing call.
Click here to view all available bundles.
The following can result in credit usage:
- Adding a recurring bundle.
- Failing to activate free services.
- Using data without a data bundle.
- Failing to activate plan changes.
- International numbers, Directory Enquiries or Premium Numbers
- Roaming; your free services can’t be used while you’re roaming.
Click here for more information on all types of credit use.
First make sure your settings are correct.
Check your credit / data bundles.
Issue with one site:
The site may be down - try again later.
Move to another area and reload page.
You can get a SIM replacement from any O2 Store.
Prepay customers can check their allowance usage by dialling *113# from their mobile, or by texting USAGE to 50231 if you have a Prepay Data Bundle.
Bill Pay customers can dial *111# from their mobile or check their usage in My Account.
Just click 'Details Since Last Bill' and then 'Inclusive Units'.
Confused by data? Find out more about your data usage needs with our Data Calculator.
Many issues can present as a coverage problem.
A software reset may be required; restart your phone.
Your network selection may be set to manual; reset to auto or manually select the O2 network.
If your phone was reported stolen your account may be suspended.
Check the following before reporting text / coverage issues:
If you’re a Prepay customer make sure you have enough credit.
Check that your Message Centre Number is +353868002000.
If your SIM doesn’t work in another phone, try getting a free SIM replacement from any O2 Store.
Yes, just log onto our Community and let us know.
You can also Contact Us via phone or email.
When reporting an issue please include the specific address of the affected area, the mobile number(s) of affected users as well as the time / duration of the issue as well as details of the checks carried out to rule out device / SIM issues.