Phishing Alert

We've discovered a small number of text messages and emails going to customers, claiming to be from O2. They're not from us. O2 will never ask customers by SMS to disclose personal information. Messages sent by O2 come from a short code number, such as 50407, 50202 or 50308, or are branded O2 Treats or O2More.

 

Some of the messages ask you to cancel fake orders, or enrol in anti-fraud programmes or avail of a 'limited offer opportunities'. They are part of a fraudulent practice known as ‘phishing’ or ‘smishing.’

 

O2 advises its customers not to respond to texts from an unknown source and to avoid clicking on web links contained within such texts. 

 

Smishing texts are sent by an unknown third party and are aimed at tricking the recipient into revealing their personal information, including passwords, on a website set up specifically for that purpose. 

 

As soon as O2 is made aware of smishing texts, we immediately seek to shut down access to the fraudulent websites that are linked to within the messages. This response is standard industry practise; sadly, lots of organisations are affected by phishing or smishing.'.