Careers in O2
| Manager Academy Programme | |
|---|---|
| Reference: | 2533 |
| Location: | Dublin |
| Division: | O2 Retail |
| Position Type: | Permanent |
Job Description
O2, one of Ireland's leading and most dynamic telecommunications companies are offering ambitious, sharp thinking, experienced retailers an exciting opportunity to join an intensive store manager training programme.
Our manager academy provides best in class training, resources and support to develop you into a true entrepreneur.
Throughout the duration of the manager academy program you will spend time in a number of business divisions within O2. You will shadow and deputise for store managers, and whilst you will not have responsibility for any one particular store for the duration of the program, you will be expected to take ownership for a store when you are acting store manager.
You will have the independence to use your own judgement and make your own decisions whilst having the support and resources of O2 behind you.
On completion of the O2 Manager Academy, you will have developed the experience and skills to run a store as your own.
If you are passionate about driving sales, wowing customers and developing your people, and have a proven track record in a manager or assistant manager capacity in retail or service industry then the O2 Manager Academy is the perfect opportunity for you.
Requirements:
Essential:
- 3+ years experience in retail/service industry.
- Proven success in consistently achieving targets or working to deadlines in a customer and/or sales environment.
- Passionate about delivering customer experience above and beyond customer expectation.
- Excellent communication and interpersonal skills.
Desirable:
Experience in managing and developing a team of sales people.
Responsibilities
Driving Sales
- Lead and motivate a sales team to ensure that they consistently deliver their targets.
- Take ownership for sales and business decisions that drive the business forward.
- Develop a sales culture in your store where influencing customers becomes second nature while ensuring it is not at the expense of customer experience.
- Demonstrate a bias for action & capitalise on business opportunities.
Wowing Customers
- Champion superior customer experience turning multiple customers into loyal fans through your team.
- Deliver the "customer promise" consistently through your team across all consumer types.
- Use ideas and solutions in a targeted approach to meeting customer needs ensuring that their expressed and underlying needs are satisfied.
- Manage/assist in managing all store operations and administration to ensure that we follow through on our commitments to the customer.
- Take ownership of your customer's issues or needs to ensure that all aspects are resolved and/or seen through to completion.
People Management
- Coach and develop a team of highly motivated and target driven sales assistants.
- Manage/assist in managing your team using tools from 'Excellence through Leadership' programme.
- Embed the 'O2 Direct Career Path' in your team.
- Manage/assist in managing day to day people operations such as rotas, holiday approvals, monitoring absenteeism etc.
Other:
- Assist the store manager to own and drive the delivery of KPI's for your store and team on areas such as stock, audits, reflect results, attrition, mystery shop etc.
- Demonstrate adaptability in your communication style to appropriately to influence any audience or situation (e.g. customers, your team, and colleagues in support office).
- Act as a change agent facilitating and driving change across both the organisation and the industry.
- Take ownership for the planning and execution of store activities.
