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The CCMA (Contact Centre Managers' Association) was established in October 1999, with the main purpose beingto develop a system of benchmarking and agree standards for the contact centre industry and to inform contact centre managers oncurrent and emerging technology and trends.
O2 wins top prize at Irish Contact Centre Awards 2008
O2 certainly had cause to celebrate as they swept the board at the 2008 Irish Contact Centre and Shared Services Centre Awards, held in Lyrath Hotel, Kilkenny. O2 was announced winner of:
- The Contact Centre of the Year
- Contact Centre Manager of the Year
- Best Technical Support Centre
Overall the judges said they were impressed with O2's dedication to excellent customer experience, our commitment to using best of breed technology and our drive to continuously improve our businesses processes, making O2 Customer Care the best in the country. O2 employs 490 people in its Customer Care Centre in Limerick, which, on average, handles 4 million O2 customer calls each year.
Commenting on the win, Rod Coleman, Head of Customer Care - Telefonica O2 Ireland, said, "This is an amazing achievement for everyone in O2 Customer Care. It speaks volumes for the fantastic people we have working for us and for the way in which they interact with our customers on a daily basis."
