Voicemail
Ensure that you never miss that important call with our Voicemail service. Find out how to get started, manage your voicemail messages, change your greeting and more.
Getting started
Voicemail is automatically set up for you when you become an O2 Pay monthly customer. Speak easy prepay customers just need to dial 171 to activate their voicemail service. All your missed calls (for example, if your phone is turned off, or you are on another call or your phone rings out) will normally be diverted to your Voicemail; you will then be notified by text when you have received a new message.
To retrieve your messages just dial 171 from your mobile, or press the button with the 
symbol if there is one. If you would like a guide on how to use voicemail, press 888.
Managing your voicemail messages
| Handy hints | |
|---|---|
| To delete a message | Press 5 |
| To replay a message | Press 11 |
| To fast forward eight seconds | Press 3 |
| To end message | Press 33 |
| To rewind eight seconds | Press 1 |
| To pause/resume | Press 7 |
| To return a call | Press 22 |
All played messages will be deleted automatically after 7 days, and any un-played messages will be deleted automatically after 15 days.
Accessing messages from a landline; Voicemail messages can be accessed from a landline phone by dialling your mailbox number. Your mailbox number is explained below. Once you are connected, interrupt your personal greeting by pressing #. Then enter your personal password followed by #.
Your mailbox number is your mobile number with 5 after the prefix. For example, for mobile number 086 1234567 the mailbox number would be: 086 5 1234567.
Your personal password is initially set at 0000. You can change it to another number by dialling 173. We advise you to do this so that no one else can listen to your personal messages.
Accessing messages from abroad; The method for picking up voicemail messages when you are abroad differs depending on the country that you are in. You can either dial 171 directly from your phone or dial into your mailbox as described above. To find out the method to be used in the country that you are visiting, just go to the travelling abroad section of o2.ie, select the country you plan to visit and we’ll tell you how to pick up your messages.
How much does it cost?
For Pay monthly customers on the new Life plans, it costs 15c per minute to retrieve your messages in Ireland after you have used up all of your inclusive minutes. For Speakeasy customers it costs 15c per minute Monday to Friday and 12c per minute at weekends.
If you are calling your Voicemail from overseas charges will vary depending on the country. See the Travelling abroad section for more details.
To remove your Voicemail service
Dial 1909 from your mobile and then follow the prompts.
Please note that the rates below will apply effective Wednesday 12th September 2007 for Speakeasy customers using O2 Voicemail Call Return.
| Peak 6pm - 8am Mon - Fri |
Off-peak 8am - 6pm Mon - Fri |
Weekend | ||
|---|---|---|---|---|
| Calls to O2 | 63c | 15c | 12c | per min |
| Calls to Irish Landlines | 63c | 15c | 12c | per min |
| Calls to other Irish Mobiles | 63c | 15c | 12c | per min |
| Calls to UK | 95c | per min |
| Calls to EU Countries | €1.27 | per min |
| Calls to Rest of Europe | €1.90 | per min |
| Calls to Rest of World (excluding Satellite and Skyphone calls) | €1.90 | per min |
All charges are inclusive of VAT @ 21%
All charges are shown per minute but billed per second unless otherwise stated
