Retrieving your PUK code

What is a PUK code?

PUK stands for Personal Unblocking Code. You need it to reopen your phone if your PIN is entered incorrectly 3 times. This acts as a security feature on your mobile.

How to find your PUK code?

Your PUK code is printed on the letter received in your starter pack. If you have lost your starter letter, your PUK code can be found in your online personal account.

To retrieve your PUK code online you need to already be registered for My O2.

Step 1: Login
Step 2: Click on My Account
Step 3: Click on "PUK code"

If you are not already registered for My O2 you will need to call Customer Care to retrieve your PUK code.
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