BlackBerry® Curve™ 8310	BlackBerry® Bold™ 9000	BlackBerry® Pearl™ 8220	BlackBerry® Curve™ 8900
Communication	Phone	Yes	Yes	Yes	Yes
	Wireless Email	Yes	Yes	Yes	Yes
	Text messaging	Yes	Yes	Yes	Yes
	Instant messaging	Yes	Yes	Yes	Yes
Multimedia	Digital Camera	Yes	Yes	Yes	Yes
	Multimedia player	Yes	Yes	Yes	Yes
	Attachment viewing	Yes	Yes	Yes	Yes
Organisation	Wireless calendar	Yes	Yes	Yes	Yes
Connectivity	Network	Quad Band, GSM, GPRS, EDGE	Quad Band, GSM, GPRS, EDGE	Quad Band, GSM, GPRS, EDGE	Quad Band, GSM, GPRS, EDGE
	Built-in GPS	Yes	Yes	No	Yes
	Built-in Wi-Fi	No	Yes	Yes	Yes
Dimensions	L x W x D	114 x 66 x 14	114 x 66 x 15	101 x 50 x 17.5	109 x 60 x 13.5
Interface	Keyboard	Full Qwerty	Full Qwerty	Qwerty-based SureType®	Full Qwerty
	Navigation	Trackball	Trackball	Trackball	Trackball

BlackBerry Pricing

For only €12.34 per month, ex VAT you can add the BlackBerry Internet Service subscription to your existing price plan; which will give you unlimited email, instant messaging and Internet browsing. It is necessary to add this subscription if you would like to use the email or internet browsing features of your BlackBerry handheld.

BlackBerry Internet Service
Unlimited email, instant messaging and Internet browsing using the O2 WAP browser	€12.34 monthly charge, ex VAT

Excludes:

• All browsing outside of browsing using the O2 WAP browser
• Calls, text messages, picture messages/MMS.
• Email, instant messaging & internet browsing when you are roaming; travelling outside of Ireland.
• Internet browsing & Instant Messaging on non-RIM manufactured (BlackBerry Connect™) devices eg. Xda, Nokia etc. Internet usage on these devices is charged at €2.0 per MB ex.VAT

How much will I pay for roaming?

When travelling abroad with your BlackBerry™ you will pay your monthly charge as normal, but in addition, you will be charged for each KB downloaded abroad. This charge varies from country to country. For full Data pricing and a list of countries where you can roam with your BlackBerry visit the travelling abroad section.

Visit travelling abroad section

Terms & Conditions

• You will lose any inclusive data allowance that you have with your O2 voice tariff when you add on the BlackBerry tariff
• Yahoo!® Messenger & Google™ Talk are currently free to download and charges for usage are included within your monthly tariff until further notice. O2 reserves the right to introduce charges for Yahoo! Messenger & Google Talk and/or withdraw the use of Yahoo! Messenger & Google Talk with 30 days notice

International call charges

Full terms & conditions

BlackBerry Services

Demonstration support

Select your BlackBerry® for a full step by step demonstration on all the features and services available to you

• BlackBerry® Curve™ 8900
• BlackBerry® Bold™ 9000
• BlackBerry® Pearl™ Flip 8220
• BlackBerry® Curve ™ 8310
• BlackBerry® Pearl™ 8110

 

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Getting started

Is your smartphone connected to the O2 network and ready to use?

You need to register your BlackBerry smartphone on the O2 network. Go to the Home Screen on your device and click the Manage Connections icon, then tick the Mobile Network box. You will then see the network coverage symbol in the top right of the screen. This is usually GPRS or EDGE and it should show in capital letters to indicate you have network coverage. If your device is not showing capital GPRS or EDGE you will need to contact O2 Customer Services to check your device has been provisioned for BlackBerry.

How do I set up my Internet e-mail account on my BlackBerry?

You can do this in two ways, either from the device set up wizard or online. The quickest and easiest way is via the device set up wizard.

Setting up a BlackBerry Internet Service account from the device

1. Click on the E-mail Settings icon
2. Follow the onscreen instructions. Please note you may need to scroll down the page
3. Agree to the terms and conditions
4. You should now either:
   1. Enter your existing Internet Service Provider email address and password
   2. Click on Create A BlackBerry Email Address
5. Once the first email address has been entered or the BlackBerry email address has been created you can add additional email addresses by clicking on Add an Email Address and following step 4 again.

Setting up a BlackBerry Internet Service account Online

1. Log on to www.o2mail.ie
2. Click on: Create New Account
3. Enter your IMEI and PIN number from the device. This can be found by going into the device's main menu and selecting Options. In here select Status. The PIN and IMEI is located at the bottom of this menu. The dots (.) do not have to be entered.
4. The PIN and IMEI number will then be verified
5. You will now need to accept the product and license agreements.
6. You will now proceed to enter your own required personal information to complete the registration process.

How do I add, change or delete my own email accounts?

You can do this in two ways, either from the device set up wizard or online. The quickest and easiest way is via the device set up wizard.

Add change, or delete your email account from the device

1. Click on the E-mail Settings icon
2. You may need to scroll down and enter your BlackBerry User Name and Password
3. Click on Email Accounts hyperlink
4. You should now click on:
   1. Edit to change the email account settings
   2. Delete to delete the email account
   3. Add An Email Account to add another email account

Add change, or delete your email account Online

Log on to www.o2mail.ie and enter your username and password.

Under the Services heading select Email Accounts. From here you will have the ability to add, change or delete your personal email accounts.

If you are an Apple Macintosh user, you can view your BlackBerry account on line in this way but you may have trouble using some of the features of the website as the Apple Macintosh platform is not supported. It is therefore recommended that Apple Macintosh users manage their BlackBerry Account through the BlackBerry Handheld device.

Can I access my Microsoft Exchange email account via the BlackBerry Internet Service from O2?

Yes, you can do this using Outlook (Microsoft Exchange).

Setting up the BlackBerry Internet Service using Outlook (Microsoft Exchange) requires additional information on your email accounts. To provide this information you should:

1. Login to the BlackBerry Internet Service web site at www.o2mail.ie
2. Select Set Up Account
3. Enter your email address and password and click Next

You will be presented with a pop-up-box that says "we were unable to configure this account". Click OK.

You should then click on Accessing Outlook™ / Exchange.

Accessing Outlook™ / Exchange™

Accessing Outlook™ / Exchange™ account using a Web browser (Outlook™ Web Access).

1. What is the Outlook Web Access URL that you use to access your email account? e.g. http://exchange.domainname.com/exchange)
2. Confirm your email address
3. Email account name - This is your login name. (It is case sensitive)
4. User name
5. Verify password
6. Click Next.

You will now be able to send and receive your email via your BlackBerry Internet Service.

What is the BlackBerry Desktop Manager?

Desktop Manager is software which is supplied on a disc with your BlackBerry smartphone. It enables you to synchronise data between your computer and your BlackBerry handheld.

With Desktop Manager, you can synchronise your Contacts from Outlook Express on your computer with your BlackBerry Handheld. If you have the upgraded version of Outlook Express, (only available as part of the Microsoft Office suite of applications) you can also synchronise your calendar as well.

However, you will not be able to synchronise any messages in Microsoft Outlook Express or Outlook with your BlackBerry Handheld device.

You can also use Desktop Manager to transfer files such as music, photos and video between your BlackBerry device and your PC.

BlackBerry Desktop Manager is also needed when upgrading the device to the latest version of handheld code.

BlackBerry Desktop Manager is available as a free download from http://na.blackberry.com/eng/services/desktop/

Installing BlackBerry Desktop Manager

When installing Desktop Manager, you will be asked if you use BlackBerry Enterprise Service or BlackBerry Internet Service. Choosing BlackBerry Internet Service is crucial in order for the device to send and receive emails.

If the incorrect option is chosen, then the Blackberry Desktop Manager will need to be reinstalled. O2 Customer Technical Support can advise further in such instances.
How do I import my Contacts from my email accounts to my BlackBerry Handheld Address Book.

You can import Contacts from your email accounts to your BlackBerry Address Book if you have Microsoft Outlook® 2000 or later. In addition, your Internet Service Provider (ISP) needs to provide synchronisation software or the ability to create export files. Contact your service provider to find out which option(s) are available.

To export Contacts from your ISP email account to your BlackBerry device:

1. Log into your ISP email account
2. Create an Export .CSV file (for Outlook) of your Contacts.
3. Save this .CSV file to your desktop.
   Next you will need to Import this .CSV file into your Contacts folder in Outlook.
4. On the File menu, click Import and Export.
5. Select Import from another programme or file
6. Select Comma Separated Value (Windows)
7. Browse to the .CSV file you created from your ISP contacts.
8. Select Contacts as your destination folder
9. Click Finish and this will import the contacts on your .CSV file into your Contacts Folder.

These contacts will now appear in your BlackBerry handheld Address Book.

How do I import my Calendar events from Internet Service Provider accounts to my BlackBerry device?

You can import your calendar events from your Internet Service Provider accounts to your BlackBerry handheld Calendar if you have Microsoft Outlook® 2000 or later.

Some Internet Service Providers provide the ability to create export iCalendar or vCalendar (.vcs) files or synchronisation software.

Contact your service provider to find out which option(s) are available.

What do POP3 and IMAP4 mean?

POP3 and IMAP4 are "protocols" or methods commonly used for accessing your Internet email account without logging on to it from a PC. Internet email providers such as Yahoo! and BT Broadband support POP3 and/or IMAP4 and it is the mechanism used by BlackBerry Internet Service from O2 to enable "push" email to BlackBerry handsets.

BlackBerry Internet Service Username and Password

I have forgotten my BlackBerry Internet Service username what should I do?

If you have forgotten your User Name you should first double check that you have a BlackBerry user name set up. To do this click on the E-mail Settings icon on your device

After doing this you will see one of two screens:

1. If you see the screen prompting you to enter a User Name and Password you will need to contact your Service Provider for further assistance, they will be able to look up your account and inform you of your username.
2. If you see the screen starting with the words Services followed by a hyperlink for Email Accounts then you do not have a username and password.

I have forgotten my BlackBerry Internet Service password what should I do?

If you know your BlackBerry User Name but have forgotten your password, you should go to the E-mail Settings icon on your device or browse to www.o2mail.ie. Enter your User name and click on Forgot Password? Your password will be sent to your BlackBerry smartphone.

PLEASE NOTE the password is sent to the smartphone that is currently associated with the account. If you no longer have this device please contact your Service Provider for further help.

How do I change the login password for my BlackBerry Internet account?

1. Login to the BlackBerry Internet Service web site at www.o2mail.ie and click Password under the Settings menu
2. Change your password
3. Click Save

Using the device features

How do I synchronise my address book, tasks, memos and calendar with my Microsoft Outlook account?

Your BlackBerry Internet Service enables you to synchronise your BlackBerry address book, tasks, memos and calendar with Microsoft Outlook 2000 or later. To allow you to do this you will need to install the BlackBerry Desktop Manager that came on a CD with your BlackBerry device.

To load Desktop Manager you should run the BlackBerry Desktop Manager CD and an Install Wizard will then take you through the installation process. Please ensure that during the install process you choose the option to load the BlackBerry Internet Service Desktop Manager and not the option for BlackBerry Enterprise Server or BlackBerry Desktop Redirector.

To find more information about the features of BlackBerry Desktop Software, click Help then Desktop Help Contents from within the desktop software.

You can then synchronise personal information management (PIM) items such as tasks, memos, contacts and calendar entries so the entries on your device and in your Microsoft Outlook are identical. To do this:

1. Connect your device to your computer using the USB cable provided with your handset
2. Open the Desktop Manager.
3. Double-click the Intellisync icon.
4. In the Synchronise now section, select the Synchronisation PIM check box.
5. Click Synchronise now.

How do I change my Reply To address?

If you set a Reply To email address, replies to email messages are sent to a different email address than the one you used to send the message. For example, if you send a message from userID@o2mail.ie you can set the reply to go to mfox@mycompany.com.

To set a Reply To email address for your email accounts:

Note: Different instructions apply for a BlackBerry email address (UserID@o2mail.ie) - see second set of instructions below.

1. Login to the BlackBerry Internet Service web site at www.o2mail.ie and click Edit on the email address you want to change
2. In the Email field type the email address you wish replies to go to
3. Click Save

To set a Reply To address for your BlackBerry email address (UserID@o2mail.ie):

1. Login to the BlackBerry Internet Service web site at www.o2mail.ie and click Edit on your BlackBerry email address
2. In the Reply To field type the email address you wish replies to go to
3. Click Save

How do I set up an Automatic Signature?

You can set an Automatic Signature for all the email addresses you have set up with your BlackBerry Internet Service. Your Automatic Signature appears at the end of email messages that you send from your BlackBerry device.

1. Login to the BlackBerry Internet Service web site at www.o2mail.ie and click Edit on the email address for which you want to set an Auto Signature
2. In the Signature field type your signature
3. Click Save

How do I create Groups (distribution lists)?

To help you manage the distribution of emails to your colleagues and friends you can create groups of users from your BlackBerry Address Book.

1. Select the Address Book option on your BlackBerry device
2. Click the track wheel and select New Group
3. Type in a name for your group
4. Click the track wheel and select Add Member
5. Select a contact, click the track wheel and select Continue
6. Repeat this process until you have added all group members
7. Click the track wheel and select Save Group

The group will now be saved in your Address Book.

How do I filter out unwanted email messages?

You can create filters to specify which incoming email messages are forwarded from your email account(s) to your BlackBerry device.

Filters are applied to incoming messages in the order in which they appear in your filters list.

Note: If you have added more than one email account, email filters that you create for one email address are not applied to another email address.

1. Login to the BlackBerry Internet Service web site at www.o2mail.ie. Click Filter on the email address you want to change
2. Choose the option to Add or Edit filters
3. In the filter name field type a Filter Name
4. Specify the rules for this filter, providing the origin domains of email that you do not want to receive on your handheld.
5. Select the following options:
   - Forward messages to handheld
   - Header only
   - Level 1 notification
   - Do not forward messages to handheld
6. Click Add Filter

Can I add the contacts saved on my SIM card to my BlackBerry Address Book?

Yes you can add your SIM contacts to your BlackBerry Address Book.

1. In the BlackBerry Address Book click the trackwheel/trackball
2. Click on SIM Card Phone Book
3. Click on the trackwheel/trackball
4. Click Copy All to the Address Book

Troubleshooting

I'm not receiving my emails and I keep seeing messages from etp@etp.eu.BlackBerry.net in my inbox

During the installation of the Desktop Manager CD you have selected the BlackBerry Enterprise Server or BlackBerry Desktop Redirector option instead of the BlackBerry Internet Service option. You should un-install the BlackBerry software and re-install making sure you choose the option for the BlackBerry Internet Service.

I sent a message and now it has an X icon where the tick usually appears. What should I do?

A problem has prevented the message from sending properly. Open the message with the X beside it, and scroll up to the header of the message. The Message Status field will outline the problem.

If the problem is lack of network coverage, check the network status symbol in the top right hand corner of the device. This should show upper case GPRS or 3G if your device has 3G capability. If your device has EDGE capability, and you are abroad it may show upper case EDGE, available with some of O2's roaming partners.

If you don't have network coverage and you are in an area that should have a wireless signal (e.g. you are not in a basement), reset the device by taking the battery out of the back and re-inserting it. An hour glass will appear as the device resets, the device will then try to re-register back to the network.

Security

How do I wipe a device of personal information?

Select Options, then Security Options, select General Settings, click the trackball/trackwheel to view menu and then see option Wipe Handheld. This will wipe all data stored on the handheld and re-set the device to factory settings.

NB On some devices the path will be Options / Advanced Options and then Security.

How do I enable a password on my handheld?

One security feature of the BlackBerry handheld is the password option. If your handheld has a password enabled, the data on your handheld cannot be accessed until the correct password is typed. To enable the password option, perform the following steps:

From the Home Screen, select Options, select Security, select General Settings. Click the trackwheel/trackball to see menu press the Space key to enable the password. A dialogue box appears, prompting you to enter a minimum 4 character password. Press Enter when you are finished. You will have to enter your password again to verify it.

If you are using the Blackberry Enterprise Solution™ from O2, you may not have access to this option if your IT administrator has disabled it.