O2 Mobile Internet - More information

A. O2 Mobile Internet is a service from O2 where you can access the internet on your phone. Find out more about the service; features and benefits, how to get started and pricing information in the Mobile Internet section in Services. Find out more about O2 Mobile internet.

For all phone make & models, except the ones listed below, get your settings sent to you from o2.ie

Get Started

For the following phones see our instructions for manual set up

• NEC 343i
• NEC N411i
• NEC N412i
• Samsung S400i
• Samsung S500i
• Samsung z320i
• Motorola L6i
• Motorola L7i
• Sagem 346i
• Sagem My501ci
• Sony Ericsson K550im
• Sony Ericsson K610im
• LG 342i i-mode

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NEC 343i

• Select Menu (on the default screen hit the silver button)
• Scroll to i-mode® (or alternatively hit the digit 3)
• Select Settings
• Go to Connection No. and Select
• For Pay Monthly - Go to Pay Monthly and select by pressing silver button or
• For Speak easy- Go to Speak Easy and select by pressing silver button
• Please note: Do not select Edit

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NEC N411i (411i)

• Select Menu
• Select i-mode® (or alternatively hit the digit 3)
• Select Settings
• Go to Connection No. and Select
• For Pay Monthly - Go to Pay Monthly ( Factory setting1 )or
• For Speak easy- Go to Speak Easy and Select ( Factory Setting2 )
• Enter security code : 12345 or 0000 (4 zero’s)
• Press OK
• Please note: Do not select Edit

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NEC N412i (412i)

• Select Menu
• Select i-mode® (or alternatively hit the digit 3)
• Select Settings
• Go to Connection No. and Select
• For Pay Monthly - Go to Pay Monthly ( Factory setting1 )or
• For Speak easy- Go to Speak Easy and Select ( Factory Setting2 )
• Enter security code : 12345 or 0000 (4 zero’s)
• Press OK
• Please note: Do not select Edit

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Samsung S400i

• Select Menu (on the default screen hit the silver button)
• Scroll to Settings (or press number 9)
• Scroll to i-mode® Settings and select
• Select Profile by right clicking on navigation key
• For Pay Monthly - Go to Pay Monthly or
• For Speak easy - Go to Speak Easy
• Press Save
• Enter security code - 00000000
• Press Save
• Press the hang-up key to go back to the default screen of the phone

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Samsung S500i

• Select Menu (on the default screen hit the silver button)
• Scroll to Settings (or press number 9)
• Scroll to i-mode® Settings and Select
• Select Profile by right clicking on navigation key
• For Pay Monthly- Go to Pay Monthly or
• For Speak easy - Go to Speak Easy
• Press the hang-up key to go back to the default screen of the phone

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Samsung z320i

• Select Menu (on the default screen hit the silver button)
• Scroll to Settings (or press number 9)
• Scroll to i-mode® Settings and select
• Select Profile by right clicking on navigation key
• For Pay Monthly - Go to Pay Monthly or
• For Speak easy - Go to Speak Easy
• Press Save
• Enter security code (00000000)
• Press Save
• Press the hang-up key to go back to the default screen of the phone

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Motorola L6i

• Select Menu (on the default screen hit the centre "-" button above the round navigation pad)
• Scroll to i-mode® and Select (hit centre silver button on navigation pad)
• Scroll to i-mode® Profiles and Select (hit centre silver button on navigation pad)
• For Pay Monthly - Go to O2 Pay Monthly or
• For Speak easy - Go to O2 Speakeasy
• Select Profile (hit centre silver button on navigation pad)
• The screen will say ‘Selected’
• Select Exit x 3 times to return to main screen
• Select yellow i-mode button to access i-mode services

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Motorola L7i

• Select Menu (on the default screen hit the centre "-" button above the round navigation pad)
• Scroll to i-mode® and Select (hit centre silver button on navigation pad)
• Scroll to i-mode® Profiles and Select (hit centre silver button on navigation pad)
• For Pay Monthly - Go to O2 Pay Monthly or
• For Speak easy - Go to O2 Speakeasy
• Select Profile (hit centre silver button on navigation pad)
• The screen will say ‘Selected’
• Select Exit x 3 times to return to main screen
• Select yellow i-mode button to access O2 Mobile Internet services

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Sagem 346i

• Settings
• Scroll to i-mode® and Select
• Scroll to Profiles and Select
• For Pay Monthly - Go to O2 Pay Monthly or
• For Speak easy - Go to O2 Speakeasy
• Select Option > Activate

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Sagem My501ci

• Scroll to i-mode® and Select
• Scroll to Profiles and Select
• The default profile will be marked with an asterix (*). Highlight the profile you want to set as default.
• For Pay Monthly - Go to O2 Pay Monthly or
• For Speak easy - Go to O2 Speakeasy
• Select this profile by pressing the "OK" key (in the middle of the direction pad)
• Select Option > Activate

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Sony Ericsson K550im

• Settings
• Tab to Connectivity
• Internet Settings and Select
• Internet Profiles and Select
• For Pay Monthly - Go to O2 PM i-mode or
• For Speak easy - Go to O2 SE (PP) i-mode
• Select OK

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Sony Ericsson K610im

• Settings
• Tab to Connectivity
• Internet Settings and Select
• Internet Profiles and Select
• For Pay Monthly - Go to O2 PM i-mode or
• For Speak easy - Go to O2 SE (PP) i-mode
• Select OK

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LG 342i i-mode

• Press Menu Button ( bottom left on navigation pad) 
• Select the i-mode menu item ( or press 8 )
• Select i-mode profiles ( or press 2 )
• Profile 1 should say speakeasy
• Profile 2 should say pay monthly
• Select the profile you want to set as default 
• Enter Security code – 0000 (4 zero’s) 
• Select Activate 
• Do NOT go into the settings option 

Please note: The following is to be used ONLY if LG342i profiles are not already in place

• Press Menu Button ( bottom left on navigation pad)
• Select the i-mode menu item ( or press 8 )
• Select i-mode profiles ( or press 2 )
• Select the first profile you need to edit / create
• Enter Security code – 0000 (4 zero's) 
• Select Settings ( or press 2 )
• Set Portal Server to portal.i-mode.ie/gprs/mn/main.htm and press OK
• Select Proxy Settings
• Set Proxy IP address to 62.40.38.158 and press OK
• Set HTTP port No. to 5080 and press OK
• Set SSL port No. to 5443 and press OK
• Press back to return to the main profile settings menu
• Select Mail Settings
• Set Mail server to imail.i-mode.ie and press OK
• Set 2nd mail server to imail.i-mode.ie and press OK
• Leave Confirmation site blank
• Press back to return to the main profile settings menu
• Select Access point settings
• Set Access point name to internet and press OK
• Leave User ID and Password blank
• Press back twice to return to the main profile menu
• Select Rename and call the profile Speakeasy or Pay Monthly as appropriate
• Select Activate

A. This message may appear if you are in an area of poor GPRS coverage or if you are abroad roaming on a network which O2 do not have a GPRS roaming agreement with. If abroad, you could try selecting another network to roam on to make the GPRS connection. Check out the networks you can roam on and the GPRS charges, applicable for networks we have GPRS agreements with.

Also, before you can use our O2 Mobile Internet & Picture messaging services, it is important that your phone has the correct settings. If you have used your phone previously on another network, at home or abroad, then your profile settings may need to be changed to work on the O2 Ireland network. To get set up simply go to the Getting Started page, fill in your information and your settings will be delivered to you by text message which you must save.

A. You can check yourusage during the month in My Account here on o2.ie. Just login, go to My Account & then go to the section ‘Details since last bill’. To access my Account you will need to be registered for o2.ie first. Check your recent usage and spend online

MyMail is one of the email services on O2 Mobile Internet, the other is i-mail. Click here for more information on the various email providers you get with MyMail -gmail, Hotmail and more.

• Logging in
• Registering an account
• Reading email
• Deleting email
• Replying to an email
• Forwarding an email

Q. Logging in

A.

• From the list of accounts displayed, simply scroll onto the relevant email account until it is highlighted.
• Once it is highlighted, press the green phone button on your mobile. Alternatively, press on 'Select' that appears at the bottom of the mobile screen.
• If your PIN prompt is turned on, then click on the input field for your PIN. Enter your PIN, press OK, then press 'Submit'.
• If you forgot your PIN, scroll down to the bottom of the screen and press on the link 'I forgot My PIN'. This will automatically send you an email with the PIN code inside. Open the email account online to access the PIN.
• The next screen you should see is your Inbox.

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Q. Registering a new email account

A.

• Click on the 'Add mail account'.
• From the list of providers, scroll onto the relevant email provider you wish to register an email account with MyMail.
• Click on the green phone button on your mobile or press 'OK' that appears on the mobile screen phone menu.
• Then enter your email details starting with your username and then your password for that email account.
• You will also be asked to create a PIN code. This PIN code is a security access PIN code which you specify for this email account only.
• When you're finished, click on 'Submit'.
• When successfully registered you will be brought back to the list of registered email accounts menu.

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Q. Reading email

A.

• In the Mailbox menu, click on the 'Inbox' link by highlighting it and pressing the green phone button on your mobile. Alternatively, with the 'Inbox' link highlighted, press the 'Select' option on your mobile screen menu.
• Your Inbox should now be displayed starting with the most recently received email.
• On this page, you will see up to five different emails (headers) of which you can scroll through.
• For each email, you will see who the sender was and the subject of that email. Below that, you will have an option to open or delete the email.
• To read an email, simply highlight the 'Open' option by scrolling down onto the link. Press the green phone button on your mobile or press 'Select' on the mobile screen menu.
• The email will open up displaying the sender's email address, date and time it was sent, the subject and the email content. To read the email, simply scroll down through the email.

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Q. Deleting email

A.

• You can delete email by two ways.
• In the Inbox menu, scroll onto the 'Delete' option below the email you wish to delete. Press the green phone button on your mobile. You will be asked to confirm the delete option. Confirm this by selecting the option 'Yes, Delete'. Please note emails deleted on the mobile are deleted permanently from your Inbox.
• You can also delete an email by selecting 'Msg Options' which appears at the bottom of an open email. This in turn will present you with a list of options including 'Delete'. Highlight this link and press the green phone button on your mobile.

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Q. Replying to an email

A.

• When you have opened an email, scroll down to the bottom of the screen where you will be presented with a link called 'Msg Options'. Selecting this link will then give you a new menu of options. Here you can reply to an email by selecting the 'Reply' option.
• If you are replying to the email, the sender's email address is automatically filled into the 'To' field. Likewise, the previous email subject name is also used in the 'Subject' field.
• Scroll down to the 'Message' field and enter your message here. When finished, click 'OK' and scroll onto the 'Send' link. When highlighted, press the green phone button on your mobile or the 'Select' option on your mobile screen menu. This will then send the reply to the user specified.

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Q. Forwarding an email

A.

• When you have opened an email, scroll down to the bottom of the screen where you will be presented with a link called 'Msg Otions'. Selecting this link will then give you a new menu of options. Scroll down to the 'Forward' option and select it.
• The next screen is the 'Forward email' screen. Here you must enter the destination email address. You can either select a contact from your My Mail address book or you can scroll down to the input field and manually enter the recipient's email address.
• The subject will automatically be filled in for you.
• Scroll down to the message input field and enter your email message text here.
• When finished scroll down and highlight the 'Send' option. When highlighted, press 'Select' or hit the green phone button on your mobile.

• How much does i-mail cost?
• Can I send i-mails to friends and family abroad?
• Can I use i-mail when I am abroad?
• How do I change my i-mail address?
• How often can I change my email address?
• If I change my mobile phone number, do I keep my i-mail address?
• Can I forward emails on to my i-mail address?
• Is there a size limit for sending i-mails?
• Is there a size limit for emails I can receive?
• Can I set up my i-mail address so it automatically forwards to another email account?
• Can I retrieve O2.ie or other POP3 email on my i-mode mobile?
• Can I access my email from a PC?
• I have forgotten my i-mail email address?
• How do I save email addresses on my i-mode phone?
• Avoiding Spam on i-mail?

Q. How much does i-mail cost?

A. i-mail costs 15c per message sent. It’s free to receive emails and other i-mail messages into your i-mail inbox. You can mail up to 5 friends the same message for the price of one i-mail. There’s no extra charge for roaming, it’s 15c to send an i-mail whether at home or abroad.

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Q. Can I send i-mails to friends and family abroad?

A. Yes, You can send an i-mail to any email address and another i-mode handset abroad. i-mode phones are operational in the UK, Germany, France, Spain, Italy, Belgium, Netherlands, Greece, Russia, Bulgaria, Romania, Israel, Australia, Japan, Singapore, Hong Kong and Taiwan.

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Q. Can I use i-mail when I am abroad?

A. You can roam in another country where O2 has a GPRS roaming agreement with another service provider. At launch there will be no additional charge for roaming. Customers will be able to send i-mails to O2 Ireland, Vodafone Ireland and Meteor picture messaging phones and email/i-mail addresses only.

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Q. How do I change my i-mail address?

A. To change your i-mail address you click the yellow i button on your phone, select i-menu and then click into Change i-mail Address. Once you've chosen your user name, the domain name (@o2imail.ie) will be added automatically.

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Q. How often can I change my email address?

A. You can change your email address whenever you choose and as often as you like. However please be certain that you wish to give up your old email address, as once you do this other people will be able to select it and you may not be able to get it back.

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Q. If I change my mobile phone number, do I keep my i-mail address?

A. Your i-mail address is linked to your mobile phone number. If you change your mobile number then you will lose your current i-mail address and will have to register a new one.

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Q. Can I forward emails on to my i-mail address?

A. Yes, as long as your e-mail provider allows you to do this.

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Q. Is there a size limit for sending i-mails?

A. You can send i-mails (including attachments and your signature) up to 100KB. This limit, however, is dependent on your handset and may be up to 300K.

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Q. Is there a size limit for emails I can receive?

A. You can receive Internet emails up to 360KB. If the email is greater than 2KB, you will be sent a notification i-mail with a link included. Simply click on the link to view the rest of the message.

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Q. Can I set up my i-mail address so it automatically forwards to another email account?

A. You can forward emails on an individual basis. However, at this time, there is no functionality to automatically forward emails.

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Q. Can I retrieve O2.ie or other POP3 email on my i-mode mobile?

A. Currently there is no official site on the O2 Mobile Internet menu offering services to retrieve mail from POP3 or IMAP4 servers. However if your current POP3 or IMAP4 service providers have an independent (unofficial) O2 Mobile Internet site, you can access it by clicking on the "i" button and entering the URL address from Go to Website. You can forward on email from your other email accounts to your i-mail address.

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Q. Can I access my email from a PC?

A. No, there is no PC based access to your i-mail address.

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Q. I have forgotten my i-mail email address

A. To check your i-mail address, simply click on i-mail options within the i-menu.

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Q. How do I save email addresses on my i-mode phone?

A. Typing in email addresses every time you want to send an i-mail can be time consuming. Save time by storing your friends and families email addresses into your phonebook. Please note email addresses can only be saved onto the phonebook and not the SIM.

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Q. Avoiding Spam on i-mail

A. Spam is unwanted and unsolicited email. To avoid getting spam you should be careful who you give your i-mail address to. Avoid posting it on public forums or discussion groups. Make sure you read the terms and conditions of any websites where you sign up, to see if they will give your i-mail address to any partner companies.

If you do get spam don't reply to it as that only confirms your address, and avoid clicking on any links in the e-mail.

Choosing the types of messages you want to receive:
With i-mail you can restrict the mails you want to receive by using filters. Here's how:

• Click into i-mail Options
• Choose filter my messages
• Select the filter you wish to apply

A. While mobile phones offer the peace of mind that comes with being able to contact your child at all times, we've introduced new safeguards to give you even peace of mind. The leaflet below, in PDF format, explains what safeguards O2 have put in place and how you can activate more them.

Download Internet Safeguards for your child's phone (PDF)

PDF | 629KB | Requires Acrobat Reader | Opens in new window

 

• Do all O2 Mobile Internet sites charge a premium subscription in order to access them?
• Do I have to subscribe to a free service?
• Do I have to subscribe to content to begin using O2 Mobile Internet?
• I cancelled an content subscription part way through the month. Why can't I access this content up to the subscription expiry date?

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Q. Do all O2 Mobile Internet sites charge a premium subscription in order to access them?

A. No. Some sites may not require any subscription, premium or free*. With other sites while your subscription will be completely free they may request that you subscribe to their service in order for their site to appear in your My Sites section and for you to enjoy a personalized service. Others will charge a premium subscription to their site e.g a ringtones site may charge €2 to download a certain amount of their content per month.

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Q. Do I have to subscribe to a free service?

A. There are many free* sites, some of them may request that you subscribe in order to enjoy a more personalized service. In general, you do not have to subscribe to a free* service -but it is advised in order for you to avoid the necessity of repeatedly entering information (i.e. i-mail address, locations etc. depending on the service) to enjoy a particular service.

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Q. Do I have to subscribe to content to begin using the O2 Mobile Internet service from O2?

A. No. Subscription to a content provider is not required. With O2 mobile Internet, you can use i-mail or MyMail and access official content sites that do not require a subscription. However, if you want to access or browse official content sites that require a subscription, you will have to subscribe separately. You will not be able to pay for subscriptions to unofficial content sites on your O2 mobile bill. Unofficial sites are just that, unofficial. Any payment method made through a customer's Mobile Internet device is at the customer's own risk.
Most sites also allow you to download ringtones and images without subscribing.

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Q. I cancelled an content subscription part way through the month. Why can't I access this content up to the subscription expiry date?

A. When a content subscription is cancelled, your access to the content may also be cancelled at that time depending on the terms of your subscription service. Most mobile intenernet content is provided by third party content providers (and not by O2). The terms and conditions of your purchase are also set by the content provider and should have been provided to you and agreed by you when you subscribed.

* Please note: Free sites are subscription free but browsing those site with O2 Mobile Internet is 1c per kilobyte

• GPRS Internet Settings for the O2 Xda Exec
• Email Settings for the O2 Xda Exec

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Q. GPRS Internet Settings for the O2 Xda Exec

A. Go to Start > Settings > Connections Tab > Connections > Add a new modem connection.

Enter the following settings:

• Enter a name for the connection: O2 GPRS WEB
• Select a modem: Cellular line (GPRS, 3G)
• Press Next button
• Access point name: internet
• Press Next button
• Username: gprs
• Password: gprs
• Domain: leave blank
• Press Advanced button, leave first page as is.
• Press the Servers tab, tick the option "Use specific server address" and enter the following:
• DNS: 62.40.32.33
  
• Alt DNS: 62.40.32.34
• WINS: leave blank
• Alts WINS: leave blank
• Press Ok then Finish
• To make this the default connection, tap the selection to the left of the connection name.

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Q. Email Settings for the O2 Xda Exec

A. From the main menu go to Inbox, click on Menu - Tools and select New Account. Enter the configuration settings as follows:

• Enter Email address: your o2.ie email address (e.g. joebloggs@o2.ie)*
• Auto configuration will then attempt to run, wait until that has finished and click next
• Your Name: name as you wish it to be displayed
• Username: will already be entered
• Password: your o2.ie password (click save password if you wish)*
• Click Next:
• Service type: POP3
• Name: o2 mail
• Click Next
• Incoming mail: pop3.o2.ie*
• Outgoing mail: smtp.o2.ie
• Domain: Leave blank
• Click Options button
• Connect and check for messages every 15 mins: user preference
• Connection: The internet
• Outgoing e-mail server requires authentication: should not be ticked
• Require SSL connection: should not be ticked
• Only display messages for the last 3 days: user preference
• Click Next, again this screen is user preference. Click Finish.

To start collecting mail, click the send/receive icon on the bottom of the Inbox (looks like two envelopes)

Please note*: these settings will need to be changed accordingly if the customer is using a non-o2.ie address.

• How secure is O2.ie?
• Does O2.ie provide spam filters for it's entire site?

Q. How secure is O2.ie?

A. When logged on to o2.ie or purchasing a phone in the online shop all data is encrypted using a 'Secure Socket Layer' (SSL) session. SSL is a security protocol that provides communication privacy by scrambling the data that is being transferred over the internet. It is an industry standard and one of the best ways to ensure information is not intercepted. As an extra precaution, your session on o2.ie will 'time out' if you have not used the site for 30 minutes.

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Q. Does O2.ie provide spam filters for its entire site?

A. O2.ie has provided their Email Customers with a way to protect your account from junk e-mail.

The Spam filtering used, implements a number of real time blacklists which are updated worldwide by people trying to prevent Spam. In addition, we use a statistical method which breaks down past known Spam into discrete components and uses these to score Spam in the future. As time passes, the Spam filters learn to eliminate unwanted e-mails, so you get less and less of them. Two things you can do to help protect your account are:

• Do not reply to junk e-mail, even to ask to be removed from the sender's mailing list. You may only be confirming that your e-mail address is valid. It is best to delete the message and set up the junk e-mail filter.
• Remove yourself from any member directory that shows your e-mail address to others.

• Will my pop-up blocker prevent me from accessing information or services on www.o2.ie?
• How do I disable pop-up window blocking on my browser?

Q. Will my pop-up blocker prevent me from accessing information or services on www.o2.ie?

A. If your PC has a pop-up blocker installed, it may be preventing you from viewing web pages on www.o2.ie. Most pop-up blockers prevent you viewing both wanted and unwanted pop-ups. We have outlined in the question below how to disable pop-up blocking in several common browsers. Once pop-ups have been enabled, you should be able to view the requested page. Both the webmail and Groupworker applications are pop-ups on o2.ie.

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Q. How do I disable pop-up window blocking on my browser?

A. Please find instructions below on how to disable popup blocking in several common applications.

To disable popup blocking in: Internet Explorer with Microsoft Windows XP Service Pack 2

• Launch Internet Explorer.
• From the Tools menu, select Pop-up Blocker, then Turn Off Pop-up Blocker.

To disable popup blocking in: Netscape 7.x

• Launch Netscape.
• From the Edit menu, choose Preferences.
• Expand Privacy and Security.
• Select Popup Windows.
• Under Popup Windows ensure the item "Block Unwanted Popup Windows" is unchecked

To disable popup blocking in: Fire fox 1.x

• Launch Fire fox.
• From the Tools menu, choose Options.
• Select Web Features.
• Ensure Block Popup Windows is unchecked.

To disable popup blocking in: Safari 2.x

• Launch Safari.
• From the Safari menu, ensure Block Pop-up Windows is unchecked

To disable popup blocking in: Google Toolbar

• Click the Options button on the Google toolbar.
• Within the Navigation section of the Browsing tab, ensure Popup Blocker is unchecked.

To disable popup blocking in: Windows' Add/Remove Program tool

• Click on the Start Button > Settings > Control Panels > Add/Remove Programs
• Look for the name of the program installed (i.e. NoAds)
• Select the program name and click Remove
• Follow any instructions you are given, then close the Control Panels

To disable 3rd party Pop-Up Blocking Software

• Open the program
• Look for the options on the menu
• Check for a button to disable (some programs allow you to disable or pause them by right clicking on the programs system tray icon)
• Close the program

• What are internet safeguards (content control) and how do they work?
• What about the exchange of pornographic photographs or explicit text messages between phone users. How do parents safeguard their children against these?
• Can i restrict the numbers that can be dialled from my phone?

Q. What are internet safeguards (content control) and how do they work?

What are internet safeguards: O2’s internet safeguards enable you to tailor or block your child’s access to age restricted or inappropriate content when using the internet on their mobile phone.

As part of the new safeguards, we have introduced a process of age verification, whereby anyone who signs up for a pre-pay phone must demonstrate proof of age, in order to be granted access to age restricted official internet content on their phone, or to lift a bar to wider internet access.

How do they work: All O2 phones can access the internet, either via our O2 Active service or the more advanced I-mode internet service.

For those phones which use our Active service, the safeguards will enable you to put a block on your child’s phone which will prevent all access to Active, as well as to other services including picture messaging. The block can then be lifted once user of the phone turns 18.

For i-mode phones specifically, the new safeguard – known as Parental Controls - will offer a range of options. The first is a bar, which will prevent under 18s from accessing age restricted sites on the i-mode service, while ensuring that they can still browse those i-mode web sites with age appropriate content. This bar is automatically applied to any phone where the user hasn’t verified their age. The second is a blocking service, which will prevent the user from accessing the wider internet on an i-mode phone, namely those sites which do not form part of the official i-mode service. This can be applied by any parent who is concerned about what sites their child may access in the wider internet world. As with O2 Active, parental controls can be lifted once proof of age is verified by the user of the phone

Why are they necessary: Mobile phone technology is evolving and like all cutting-edge technologies, the mobile phone is introducing new opportunities, and along with them, new risks. Phones today offer access to a range of services and information, not all of which will be suitable for children or teenagers. While we want to help our customers access the mobile entertainment and information services they want – and we respect their freedom to do so – we are also committed to protecting our younger customers and have developed capabilities to support this.

How can I request the new safeguards: The new safeguards, which are free of charge, can be applied when purchasing a phone or by calling into any O2 retail store and completing the necessary forms. The controls can be implemented within hours of the forms being completed.

How does someone prove their age: Currently an existing customer who hasn’t already provided proof of age when contracting with O2 can go online and verify using their credit card. Alternatively they can bring documentation, such as their driving license, into any O2 retail store.

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Q. What about the exchange of pornographic photographs or explicit text messages between phone users. How do parents safeguard their children against these?

A. For picture messaging, parents can safeguard against unsuitable content by simply going into an O2 Retail outlet and requesting that picture messages are blocked from their child’s phone.

In addition, measures dealing with these issues have been included in industry codes of practice and in O2 advisory leaflets for parents. We advise all customers to forward any complaints of offensive calls or texts to the Gardaí and will co-operate fully with any Garda investigation. This system has been tested and proved highly effective in dealing with past incidents.

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Q. Can i restrict the numbers that can be dialled from my phone?

A. Fixed Dialing is a service available on every mobile phone that allows the user to choose a specific list of phone numbers and set these as the only numbers that the phone will then be allowed to dial. It is set up with use of the PIN 2 code so parents can use this for limiting use of phones given to children or as a general security measure to reduce the risk of high bills being generated after a phone is lost or stolen.

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• Can I block a number from calling or texting my phone?
• Can O2 identify numbers that are calling from a withheld number?
• Some tips on how to handle nuisance calls?

Q. Can I block a number from calling or texting my phone?

A. No. Unfortunately at present O2 are unable to provide a service that bars incoming calls or texts from a particular number.

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Q. Can O2 identify numbers that are calling from a withheld number?

A. Yes, in majority of cases. As long as you supply accurate times and dates of the received calls, O2 can attempt to trace the calling number.

NB. Any trace results can only be passed on to the Gardai to assist in an investigation and will not be supplied directly to customers.

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Q. Some tips on how to handle nuisance calls?

A. Receiving nuisance calls and text messages can be very upsetting. If you're unfortunate enough to be receiving them remain calm and read the text carefully before deciding what to do next.

• Tips
• What to do next
• What if you’re receiving unwanted sales & marketing calls
• What to do if you are receiving SPAM text messages

Tips

• Keep calm: Most malicious callers gain pleasure from upsetting the person they call. So, by keeping calm and showing no emotion, you may put them off.
• Don't give out your mobile phone number: When you answer, just say "Hello" rather than giving your name and number. This can stop a caller who dials your number at random from remembering it and calling again. If a caller asks you to confirm your number ask them what number they want and then tell them whether they are right or wrong.
• Let callers identify themselves first if their number is not displayed on your mobile phone and consider rejecting calls with an unrecognisable number or withheld number.
• Be careful not to leave your name or contact number on your mailbox greeting.
• If after following these general precautions, the phone rings again, don't say anything when you answer it. A genuine caller will speak first.
• Don't talk to malicious callers and don’t reply to unfamiliar text messages. Some malicious callers may want nothing more than to have a conversation. You should put the mobile phone down calmly and ignore it for a few minutes before ending the call or switching it off. This can often deter the caller particularly when they realise they're wasting their time and money. Some people may randomly send text messages to get a response from you, don’t reply to the message if you don’t know the number who has sent the message.
• Remember malicious callers use the phone to hide behind, because most would be too frightened to say the same things to your face.

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Q. What to do next

A. If you have tried some of the advice above and you are still continuing to receive Nuisance Calls or text then you may wish to consider changing your number. This can be done by contacting us on 1747 for Speak easy customers or 1909 for Pay monthly customers. If you are abroad please dial + 353 61203484 for Speak easy and + 353 61 203501 for Pay monthly.

We appreciate how distressing and difficult it can be to receive nuisance calls and would urge you to follow up this criminal matter with the Gardai as outlined below.

You must report the incidents to the Gardai (local Garda Station is sufficient) who will then follow this up via their Crime & Security Branch based in Phoenix Park. Once the report has been made to the Gardai they may then request information from the Security Departments within all the mobile/landline networks in Ireland in order to trace the offender.

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Q. What if you’re receiving unwanted sales & marketing calls

A. You may from time to time receive unwanted sales and marketing calls. When you receive an unwanted marketing call, instruct the calling company not to phone you again – you have a right to do this. Instruct the company to remove your telephone number from any contact list or enter the number on its own ‘no contact’ list. This may take a few days to process.

As further protection, you can tell us that you wish your number to be included in what’s called the "opt-out" listing of the National Directory Database (NDD). The National Directory Database (NDD), which is the national directory enquiries tool, records whether a person wishes to receive unsolicited direct marketing. All persons making unsolicited direct marketing calls are now obliged to consult the NDD to check a person’s preference. Any O2 mobile customers in Ireland who are listed in the NDD are automatically barred from receiving unsolicited direct marketing calls. This approach has been taken to give our customers the utmost protection from unwanted direct marketing calls.

If you want your number to be registered on the "opt out" listing of the National Directory Database then just contact us, and we will do it for you. Please note that it can take up to 28 days for this information to filter through to marketing companies who make ‘cold calls’. This register only applies to calls that are made within the Republic of Ireland.

If companies persist in cold calling you and you have registered your preference not to be called more than 28 days before, you should in the first instance, let the company know that you do not wish to receive cold calls. You can also complain to the Data Protection Commissioner on LoCall 1890 252 231 or email at info@dataprotection.ie

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Q. What to do if you are receiving SPAM text messages

A. These are unsolicited, non chargeable text messages that are used by companies as a form of advertising. They usually include a premium/ high rate number to call back or short code to text. You should not respond unless you are sure it is a genuine message. If you receive a spam text message then delete it or alternatively first you can forward the message on to us using a free shortcode - 50455.

We will then complete a consolidated report with all incidents of spam and forward them on to the regulator for these services (Regtel) and the Data Protection Commissioner for investigation. Legislation passed on 6 November 2003 gave the Data Protection Commissioner the power to investigate and impose fines on companies that send spam text messages. O2 is happy to assist the Commissioner as it does not condone spam text messages to its customer base.

The service is provided free of charge to O2 customers and O2's recommends that in addition to sending the message to 50455, customers also contact the Data Protection Commissioner on LoCall 1890 252 231 or email at info@dataprotection.ie.