Phonecover insurance (Bill pay)

What it costs

O2 Phonecover costs just €6.00 a month. This cover applies to mobiles worth up to €500 replacement value.

What's covered with Phonecover insurance

Phonecover is available on any mobile phone registered and approved with O2 Ireland Limited.

Lost or stolen mobiles

Send us a correctly completed claim form and a policy excess payment of €35.00 and we will send you a replacement mobile within one working day. Your new phone will be identical to the one that was lost or stolen. If your model of phone is not available, a replacement model with the closest functionality available will be sent up to the value of €500.00 replacement value including VAT.

Damaged mobiles

We will provide you with a mobile while your mobile is being repaired. If your mobile cannot be repaired, we will replace it. Again, your new mobile will be identical to your damaged mobile. However, if your model of phone is not available, a replacement model with the closest functionality available will be sent.

Accessories

Lost or damaged batteries, battery chargers, hands free kits and cases are all also covered, up to €130 replacement value including VAT.

Misuse of airtime

If calls are made on your mobile after it has been reported lost or stolen to O2 customer care and the Gardai, we will cover the cost of these calls to a maximum of EUR1000 including VAT.

What's not covered with Phonecover

• The first €35.00 of any claim
• Repairs that are covered by your mobiles warranty or mechanical breakdown
• Mobiles stolen from an unattended vehicle, unless they are in a glove compartment or locked boot
• Claims as a result of undue care or negligence
• Claims which are not notified to the Gardai and O2 Customer Care within 24 hours of your becoming aware of the loss or theft
• More than two claims in any 12 month period
• Completed claims not returned within 30 days of loss or theft
• Claims made within the first 60 days*, unless the policy was taken out when first connecting to O2 or when re-contracting on an upgrade with O2.
• Loss, destruction or damage when the SIM card is not in the mobile phone.
• Any mobile phones that are unable to be registered and approved with O2 Ireland Limited.

 

* Please check your next O2 bill for the exact date from which you are covered.

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Prepay Insurance

What it costs

Prepay insurance costs €6.00 per month payable by direct debit.

What's covered with Prepay insurance?

Phonecover is available on any mobile phone registered and approved with O2 Ireland Limited.

Lost or stolen mobiles

Send us a correctly completed claim form and a policy excess payment of €35.00 and we will send you a replacement mobile within one working day. Your new phone will be identical to the one that was lost or stolen. If your model of phone is not available, a replacement model with the closest functionality available will be sent up to the value of €500.00 replacement value including VAT.

Damaged mobiles

We will provide you with a mobile while your mobile is being repaired. If your mobile cannot be repaired, we will replace it. Again, your new mobile will be identical to your damaged mobile. However, if your model of phone is not available, a replacement model with the closest functionality available will be sent.

What's not covered with Prepay Insurance?

• The first €35.00 of any claim
• Handsets with a replacement value of €500 and over.
• Repairs that are covered by your mobiles warranty or mechanical breakdown
• Mobiles stolen from an unattended vehicle, unless they are in a glove compartment or locked boot
• Claims as a result of undue care or negligence
• Claims which are not notified to the Gardai and O2 Customer Care within 24 hours of your becoming aware of the loss or theft
• More than two claims in any 12 month period
• Completed claims not returned within 30 days of loss or theft
• Claims made within the first 60 days unless the policy was taken out within 7 days of purchasing the new mobile phone.
• Loss, destruction or damage when the SIM card is not in the mobile phone.
• Any remaining credit on phone at time of loss.
• Any mobile phones that are unable to be registered and approved with O2 Ireland Limited.

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Phonecover Insurance Extra and Prepay Insurance Extra

What it costs

O2 Phonecover Extra and Prepay Insurance Extra cost just €9.00 a month. This cover applies to mobiles worth between €500 and €1,500 replacement value.

What's covered with this insurance

Phonecover Extra and Prepay Insurance Extra are available on any mobile phone registered and approved with O2 Ireland Limited.

Lost or stolen mobiles

Send us a correctly completed claim form and a policy excess payment of €35.00 and we will send you a replacement mobile within one working day. Your new phone will be identical to the one that was lost or stolen. If your model of phone is not available, a replacement model with the closest functionality available will be sent up to the value of €1,500.00 replacement value including VAT.

Damaged mobiles

We will provide you with a mobile while your mobile is being repaired. If your mobile cannot be repaired, we will replace it. Again, your new mobile will be identical to your damaged mobile. However, if your model of phone is not available, a replacement model with the closest functionality available will be sent.

Accessories

Lost or damaged batteries, battery chargers, hands free kits and cases are all also covered, up to €130 replacement value including VAT. Payment will be made to purchase replacement car kits where compatibility issues arise between your existing car kits and replacement mobile phone (subject to the overall policy limit). However, no payment will be made in respect of the installation of car kits. Only O2 recommended car kits will be supplied.

Misuse of airtime

If calls are made on your mobile after it has been reported lost or stolen to O2 customer care and the Gardai, we will cover the cost of these calls to a maximum of EUR1000 including VAT.

What's not covered with Phonecover

• The first €35.00 of any claim
• Repairs that are covered by your mobiles warranty or mechanical breakdown
• Mobiles stolen from an unattended vehicle, unless they are in a glove compartment or locked boot
• Claims as a result of undue care or negligence
• Claims which are not notified to the Gardai and O2 Customer Care within 24 hours of your becoming aware of the loss or theft
• More than two claims in any 12 month period
• Completed claims not returned within 30 days of loss or theft
• Claims made within the first 60 days*, unless the policy was taken out when first connecting to O2 or when re-contracting on an upgrade with O2.
• Loss, destruction or damage when the SIM card is not in the mobile phone.
• Any mobile phones that are unable to be registered or approved with O2 Ireland Limited.

 

* Please check your next O2 bill for the exact date from which you are covered.

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