Roaming

• Travelling Abroad
• O2 Travel
• EU regulation
• Guide to Roaming
• Daily Data Roaming
• In flight Roaming
• Roaming at sea
• Data Roaming CAP
• Topping Up Abroad
• FAQs
• Old price plans

Data Roaming CAP

What is a Data Roaming CAP?

The data roaming CAP is an EU regulated cost control service on your device which can help in avoiding a data roaming bill that may be higher than your expectation.

How does the Data roaming CAP work?

The data roaming CAP is applied your account with a limit of €60.50 (Inc Vat) for a billing month. If you go abroad and use the internet on your handset, Smart-phone or Mobile broadband, we’ll keep a count of the data that you have used in that month. When you reach the €60.50 spend limit, you will be sent a text notification to advise that you’ve reached the monthly limit. You will be given an option to opt out by sending a free text to 50202 with keyword REMCAP to continue using the internet. If you choose not to opt out, the data service will be restricted to ensure that you are charged no more than €60.50 for data roaming in one month.

When you opt out you will always receive a text notification to advise that you have been opted out from the CAP.

If you do not opt out, the data roaming service will continue to be restricted until the beginning of your next billing period. At the start of the next billing month, you will again be allowed to use €60.50 worth of roaming data in your billing period.

How do I get the Data roaming CAP?

If you roam and use the Internet and haven’t signed up to a Data roaming bundle, the CAP has been applied to your account from the 1st July 2010.

How do I opt out of the Data roaming CAP?

You can call our Customer Care team on 1909 to remove the CAP prior to your next trip abroad. This will ensure that you are never restricted from using data abroad.

Or you can send a free text to 50202 with the keyword REMCAP. This will also ensure that you are never restricted from using data abroad.

If you happen to spend €60.50 of roaming data in a month you will receive a text message to advise that you have reached the €60.50 limit. At the time you receive the warning text, you’ll then need to send a free text to 50202 with the keyword REMCAP within 1 hour to ensure that you are not restricted from the Internet. You will be notified again by text that your opt out request has been successful.

If the internet service does become restricted after one hour, no need to worry, as you can at any time send a free text to 50202 with keyword REMCAP and you will be able to use the internet again in one hour. We will send you a text to let you know when it’s done.

Important: if you roam regularly and your Internet usage sometimes exceeds a €60.50 data roaming bill, then the Data CAP may affect your data roaming experience, so calling customer care or sending a free text to 50202 to opt out of the Data CAP is recommended.

What is the tariff for the Data roaming CAP?

The tariff for the data roaming CAP is our daily data roaming tariff. As well as being able to enjoy the use of free daily data, once you have paid for the daily chargeable data, the CAP will give you the extra protection so that you won’t spend more than €60.50 on roaming data in one month. See the daily rate tariff here.

Terms and conditions

• The CAP is only applicable for usage in EU countries (excluding Ireland).
• The CAP is applicable for roaming data usage only (Voice & SMS usage is not included in the CAP).
• The CAP is only available to O2 Ireland Postpaid customers only.
• The CAP is not available if you have a data roaming bundle applied to your account.
• The CAP is not available if you are a Wholesale data partner or are using a Corporate APN.
• There is no subscription charge for the CAP and no sundry charges will occur as a result of having the CAP applied.
• You will only be charged for the usage that you accumulate on the daily data roaming tariff and the free daily usage on the standard tariff is not affected.
• The CAP can be applied to one connection only and cannot be shared with multiple connections.
• The CAP limit of €60.50 is inclusive of VAT.
• If the €60.50 limit is reached, you will be notified by text that you have reached the limit. In order to have a continuation of internet service, you will need to send an opt out text to short-code 50202 with keyword REMCAP within one hour. If you do not respond within the hour the service may be restricted.
• If an opt out text request is received after the one hour warning window, it will take approximately one hour to resume your internet service and you will be notified by text when the service is resumed.
• If the data roaming service is restricted in a billing period, it will be reinstated at the beginning of your next billing period or if you have chosen to opt out of the CAP.
• If you have not been restricted from using data, the CAP can be removed on request to Customer care (1909) at any time and will be removed immediately.
• Domestic Voice, SMS & Data and Roaming Voice and SMS will not be affected if the €60.50 data roaming CAP is reached.
• O2 reserves the right to modify the Data CAP product and notify active customers of the changes that have been made.
• This proposition is for a promotional period only and will expire by the 30th August 2010. At this time O2 will notify customers of any changes.